Enable your team to continue making secure outbound calls with all the features of an enterprise class phone system, whilst working from home

Quadrangle Office

Quadrangle are a research and strategy agency who assist their clients to better understand their market by conducting qualitative research over the telephone. Based in secure and prestigious offices in central London, their researchers contact a sample of their customers market to gather meaningful information and glean incites. This helps clients build engaging brands, improve their customer’s experience and set market strategies.

Challenge

In March 2020 the outbreak of COVID-19 affected business operations for many, and Quadrangle were no exception. The challenge was to enable a team of researchers to continue to make secure outbound calls, whilst working from home. They required all the features of an enterprise class phone system, however, many researchers were home-working in areas with poor and inconsistent internet connections.

As the lockdown eased some workers were allowed to return to the office, but others needed to be able to continue to work from home. They needed a hybrid solution that would allow them to work flexibly, wherever required. 

Solution

Voicelinx solution
Voicelinx rolled out their cloud hosted enterprise phone system within a day, with features that included the ability to use both workstation-based software phones and a mobile phone app.
vl mobile app
In this instance the mobile phone app was critical, as many researchers had poor internet connections and an innovative call back feature allowed these users to initiate the call on their mobile and then be called-back immediately to their designated mobile or landline numbers, connecting both legs of the call over traditional telephony and avoiding inconsistent troublesome home Wi-Fi and internet connections.

All outbound telephone calls presented to the recipient as if they were coming from one central number and the professional presentation of the operation was retained. 

Other features Quadrangle utilised included:

  • Centralised call monitoring
  • Call recording (PCI compliant) 
  • Instant call records (for centralised reporting)

What the client said

Sam webb

Telephony is so key to what we do and all the more so in a world where both staff and customers aren’t allowed to meet face to face.

Despite this challenge Voicelinx responded to our new needs so quickly and were able to roll-out their solution to our interviewers without even needing to see their equipment or visit their homes. 

The solution was so flexible, innovative, and cost effective that I would have no hesitation recommending Voicelinx and their team to any company.

Sam Webb, Director of Operations & Associate Partner

Case Studies

When Tough Mudder set up the London office, Voicelinx deployed a fully functioning phone system including voicemail to e-mail and conferencing within a day of Internet becoming available. We have 31 extensions in our London office. One of the major benefits of using Voicelinx is their personal attention and in depth knowledge this led to us installing a Polycom IP7000 conference phone which allows us to join skype calls into our regular conference calls.

Yvonne Muller
EA to Europe Vice President, Tough Mudder

AIA, the leading international service provider in cargo management, has 18 employees in four geographical locations. The requirement was for a flexible telephony solution at an affordable price, to be implemented within short period of time. The requirement for 20 DDIs (Direct Dial Inwards numbers) lent itself to VoIP with an IAX trunk. Voicelinx perfectly integrated four of our offices to use ‘one’ phone system, which made it very much cost effective.

Mark Andrew
General Manager Europe, AIA Cargo

Find a Future is an organisation which brings together the nation’s flagship skills and careers experiences: WorldSkillsUK Skills Competitions, The Skills Show, and The Skills Show Experience, to provide every young person with the chance to unlock their potential and get excited about the world of work. We have been using Voicelinx phone systems for over 5 years, across 3 different office locations, with over 100 extensions at times. The ease with which our telephony can be moved, expanded and contracted has been of great benefit to us. We also use Voicelinx for a disaster recovery solution – should our offices become unavailable for any reason.

Louise Stone
Executive Co-ordinator, Find a Future