Customer Relationship Management Software Integration
Voicelinx Desktop Communicator App has inbuilt CRM integration out of the box. Helping you give your team immediate access to your customers data. The solution integrates with all major CRM software solutions so that you can one-click dial from your records, intelligently route calls to the account owner or last person who spoke to the client, open tickets automatically based on the inbound number, and much more.
- Route calls to different people within your team, regardless of their physical location.
- Automatically open tickets based on the inbound phone number.
- Identify existing contacts and intelligently route their call to the account manager.
- Full integration with all major providers including Autotask, Microsoft Dynamics, Salesforce or your own internal CRM software.
- Screen popping so that a client’s details pop up on the screen when they call, showing their information directly from your CRM system.