Customer Relationship Management Software Integration
We are able to integrate our VoIP telephony solution with numerous different mainstream CRM software solutions. These include, but are not limited to:
- Microsoft Dynamics
- Your own internal CRM software
This provides incredible efficiency savings to the company by introducing multiple new features to staff which allow seamless integration between your telephone system and CRM management system. A few of the benefits are:
- Screen popping – When a customer rings CRM record pops up on screen with their details.
- Click to dial – Dial a number on your telephone from one click in a CRM record.
- Intelligent routing – Route calls using CRM activity i.e. last person who called client, account owner etc.
- Plus many more!