CRM Integration

Customer Relationship Management Software Integration

Voicelinx Desktop Communicator App has inbuilt CRM integration out of the box. Helping you give your team immediate access to  your customers data. The solution integrates with all major CRM software solutions so that you can one-click dial from your records, intelligently route calls to the account owner or last person who spoke to the client, open tickets automatically based on the inbound number, and much more.

Features:

  • Route calls to different people within your team, regardless of their physical location.
  • Automatically open tickets based on the inbound phone number.
  • Identify existing contacts and intelligently route their call to the account manager.
  • Full integration with all major providers including Autotask, Microsoft Dynamics, Salesforce or your own internal CRM software.
  • Screen popping so that a client’s details pop up on the screen when they call, showing their information directly from your CRM system.

Case Studies

When Tough Mudder set up the London office, Voicelinx deployed a fully functioning phone system including voicemail to e-mail and conferencing within a day of Internet becoming available. We have 31 extensions in our London office. One of the major benefits of using Voicelinx is their personal attention and in depth knowledge this led to us installing a Polycom IP7000 conference phone which allows us to join skype calls into our regular conference calls.

Yvonne Muller
EA to Europe Vice President, Tough Mudder

AIA, the leading international service provider in cargo management, has 18 employees in four geographical locations. The requirement was for a flexible telephony solution at an affordable price, to be implemented within short period of time. The requirement for 20 DDIs (Direct Dial Inwards numbers) lent itself to VoIP with an IAX trunk. Voicelinx perfectly integrated four of our offices to use ‘one’ phone system, which made it very much cost effective.

Mark Andrew
General Manager Europe, AIA Cargo

Find a Future is an organisation which brings together the nation’s flagship skills and careers experiences: WorldSkillsUK Skills Competitions, The Skills Show, and The Skills Show Experience, to provide every young person with the chance to unlock their potential and get excited about the world of work. We have been using Voicelinx phone systems for over 5 years, across 3 different office locations, with over 100 extensions at times. The ease with which our telephony can be moved, expanded and contracted has been of great benefit to us. We also use Voicelinx for a disaster recovery solution – should our offices become unavailable for any reason.

Louise Stone
Executive Co-ordinator, Find a Future