Voicelinx Telecom API

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Voicelinx telecom API for Communication-Enabled Business Processes

 

Voicelinx is a telecom company based in London for over 10 years and has built its own network which means you’re buying directly from the carrier and not via a re-seller.

  • We are UK, London based telephone help-desk
  • Tier 2 carrier
  • Buy directly from us for less

 

Benefits:

  • Simplified deliver of Communications as a Service (CaaS).
  • Easy to integrate with CRM, CFM, CSS, CEM, WFM, ERP, BPM.
  • One platform for multi-modal communications applications that can be deployed across social channels, mobile, text, voice.
  • Carrier-grade platform that scales with your business and automation needs.
  • Analytics and dashboards for assessing and optimising workflow management.
  • Cloud hosting, premises and hybrid deployment.

 

Improve productivity by improving workflow

Automatising tasks like form processing and workforce check-ins is reducing latency. Use a workflow management system that automates recurring tasks, notifies employees of incoming and follows up on uncompleted items. Improve efficiency for internal teams, reduce bottlenecks and more opportunity in the competitive marketplace. Improved management can be found in many departments, including project management, manufacturing, supply chain management, accounting and recruiting.

 

Interactions over a period of time

We are offering our in-house developed Telecom API that compiles with TwiML standards. Most B2B’s have opportunities to speed up transactions and reduce the possibility of error. Voicelinx’s telecom API allows CEBP to customise to the most appropriate channel such as mobile applications, voice or text.

 

Automate common transactions and transmission of information

  • Deliver outbound SMS and IVR notifications like alerts and reminders
  • Carry out common functions like transfers and confirmations by utilising mobile channels and interactive voice response (IVR) applications to respond to simple information request.

 

TwiML for Programmable Voice

When someone makes a call to one of your Twilio numbers, Twilio looks up the URL associated with that phone number and sends a request. Twilio then reads the TwiML instructions hosted at that URL to determine what to do next, whether it’s recording the call, playing a message for the caller, or prompting the caller to press digits on their keypad.

 

Why Voicelinx?

Voicelinx is a network provider with a full range of business telecom solutions for over 10 years with experienced London based engineers who are always happy to help. We are offering the opportunity to tailor your telecom service features to meet your business requirements in an efficient and professional manner.

Voicelinx is here to help you succeed with an efficient phone system that you can rely on.

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Case Studies

When Tough Mudder set up the London office, Voicelinx deployed a fully functioning phone system including voicemail to e-mail and conferencing within a day of Internet becoming available. We have 31 extensions in our London office. One of the major benefits of using Voicelinx is their personal attention and in depth knowledge this led to us installing a Polycom IP7000 conference phone which allows us to join skype calls into our regular conference calls.

Yvonne Muller
EA to Europe Vice President, Tough Mudder

AIA, the leading international service provider in cargo management, has 18 employees in four geographical locations. The requirement was for a flexible telephony solution at an affordable price, to be implemented within short period of time. The requirement for 20 DDIs (Direct Dial Inwards numbers) lent itself to VoIP with an IAX trunk. Voicelinx perfectly integrated four of our offices to use ‘one’ phone system, which made it very much cost effective.

Mark Andrew
General Manager Europe, AIA Cargo

Find a Future is an organisation which brings together the nation’s flagship skills and careers experiences: WorldSkillsUK Skills Competitions, The Skills Show, and The Skills Show Experience, to provide every young person with the chance to unlock their potential and get excited about the world of work. We have been using Voicelinx phone systems for over 5 years, across 3 different office locations, with over 100 extensions at times. The ease with which our telephony can be moved, expanded and contracted has been of great benefit to us. We also use Voicelinx for a disaster recovery solution – should our offices become unavailable for any reason.

Louise Stone
Executive Co-ordinator, Find a Future