Your customer calls,
under control.
Queues, live wallboards, supervisor dashboards and omnichannel chat — a complete contact centre built on your Voicelinx cloud system, for sales floors, support desks and everything in between.
One system. Three jobs done well.
Everything on one screen
Voice, chat, email and SMS in a single workspace — with the caller's contact card, conversation history and CRM record beside every call.
Coach with real insight
Live queue dashboards, wallboards and graphs; monitor calls, message agents privately mid-call, and step in when it matters.
Decisions driven by data
Reduce wait times, increase first-call resolution and boost customer satisfaction with agent statistics and scheduled reports.
The caller's whole story, before you say hello.
Contact details, conversation history, CRM record and call notes — all beside the live call, with one-click transfer, hold, park and add-to-conference.
- Queue calls arrive with subject and full context
- CRM panel (Salesforce, SugarCRM, Dynamics…) in the call window
- Notes and follow-ups saved to the customer record
- Encrypted calls, recording and switch-device mid-call
Every queue, agent and call — live.
Overview, Queues, Wallboard, Graphs, Agents and call views in one real-time dashboard. Track waiting calls, wait times, PCA and SLA per queue — and put the wallboard on a TV for the whole floor.
Live chat, routed to a real person.
Add live chat to your website — with a smart chatbot that doesn't pretend to be human. It simply guides each visitor to the right queue, so they chat with the agent best qualified to help. Email, SMS and social messaging land in the same workspace.
- Chatbot routes visitors to the best-qualified queue
- Real agents answer — with typing indicators and full history
- A chat can become a call or callback in one click
One contact book for the whole team.
Central customer directory synced from Microsoft 365 and your CRM — imported, searchable and shared across every agent, so nobody dials from a stale spreadsheet.
Everything a high-performance floor needs.
Queues & skill routing
Hold callers with position announcements and route to the next best agent by skill or priority.
Wallboards on any screen
Real-time queue depth, wait times and agent status — detachable to a TV for the whole floor.
Monitor & coach live
Listen in, message the agent privately mid-call, or take over the call — the full supervisor toolkit.
Agent statistics & reports
Talk time, session time, answer rates and missed-call patterns — per agent, per queue, scheduled to your inbox.
Recording & compliance
Encrypted calls, recording with pause for payments — supporting MiFID and your QA process.
CRM & AI ready
Screen-pops from your CRM, and our AI call agent handling overflow when every human is busy.
Run a tighter floor.
Tell us about your team and we'll design the right contact centre setup — with a no-obligation quote.
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